We want you to be happy with your purchase. Please read this policy carefully.

Returns Conditions

We do not offer returns right now. However, exchanges are available for damaged goods.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include clear photos or a short video showing the issue.

Once approved, we will arrange a replacement, store credit, gift card, or another suitable solution.

Order Cancellations

You may cancel your order within 6 hours of placing it.

Once the order is processed and shipped, it cannot be cancelled, and you must follow the standard exchange process if eligible.

Exchange Policy

We do not offer returns right now. However, exchanges are available for damaged, defective, incorrect, or size-related issues.

Exchange Conditions

Exchanges may be accepted only if the request meets our policy conditions and is approved by our team.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number, clear photos/videos, and a short explanation of the issue.

Once approved, we will arrange a replacement, store credit, gift card, or another suitable solution.

Size-Related Exchanges

Size-related exchanges may be accepted if the item is unused, unworn, unwashed, and in its original packaging with all tags, labels, and accessories included.

Exchanges are subject to approval and stock availability.

Return Shipping Cost

Customers are responsible for return shipping costs unless the issue is caused by our mistake, such as sending a damaged, defective, or incorrect item.

Shipping fees are non-refundable.

Carrier Mistake / Delivery Issue

Please note that once the order has been handed over to the shipping carrier, delivery handling is the responsibility of the carrier.

If any issue occurs due to a carrier mistake, such as delayed delivery, misdelivery, lost package, damaged package during transit, or incorrect handling, Mommize will not provide a free exchange unless the issue is verified as a mistake from our side.

In such cases, the customer may need to contact the shipping carrier directly for investigation or claim support.

If an exchange is requested due to a carrier-related issue, the customer may be responsible for the exchange shipping cost or any additional charges.

Mommize will only bear the exchange cost if the wrong, damaged, or defective item was sent due to our own error.

Contact Us

For any questions regarding exchanges, returns, refunds, or tracking, please contact us:

Mommize
Email: mommize.support@gmail.com